Terms of order, delivery and payment

1. Real Quest gift card can be purchased on the website realquest.lv
2. When purchasing the gift card, you need to choose its face value, indicate the name, surname, phone number and e-mail address of the buyer.
3. The gift card is valid for one team of 2 to 5 people when visiting one Real Quest room on any day from 10:30 till 21:00 or 22:30 inclusive (it depends on the chosen face value of the card).
4. The gift card is valid for 3 (three) months from the date of its purchase.
5. The payment is made on our website using a debit or credit card (VISA, VISA Electron, Maestro and MasterCard) or through the electronic payment system Paypal. All prices are in euro.
6. After successful payment of the gift card, it will be sent in electronic form to the specified e-mail address. If for some reason the card is not received, you need to call +371 27407426 or write us an e-mail: info@realquest.lv.
7. Purchased gift card can be used only once.
8. Before starting the game, the gift card must be given to the Real Quest operator.
9. A game, which will be paid by our gift card, must be booked on the realquest.lv website.
10. In case of loss, the card is not renewed.
11. The gift card, that has expired, cannot be restored and no money is returned.

Return of goods and money

You have the rights to return the gift card within 14 days after purchase, if the card was not used during this time.
To return a gift card:
— you must pre-arrange a visit by phone: +371 27407426 or contact us by e-mail: info@realquest.lv,
— the card buyer must personally come to the office at 4 Peitavas Str., Riga, having presented an identity document (passport, ID-card),
— write a refund request for a gift card.
After these conditions are met, the money will be transferred to the specified bank account within 10 days, and the gift card will be deactivated.


1. The User, who uses the web page of online shop, agrees with the applicable Confidentiality Policy and terms and conditions of personal data processing.
2. Applicable Confidentiality Policy confirms the responsibility of online shop regarding non-disclosure and protection of users’ personal data, which the User provides when registering for additional features use and buying gift cards.
3. Is case the payment is made by means of debet or credit card (VISA, VISA Electron, Maestro and MasterCard) or using PayPal, all card data entry operations are carried out through the services certified by VISA and MasterCard / Paypal service. Card details are processed in a respective service site. Web page administraion has no access to the confidential information of the User (credit card number, bank login, etc). It only has the confirmation of payment.
4. During the use of web site various technical data are accumulated automatically, including IP address, cookies, search history and others. You can adjust your settings to disable cookies.
5. User’s personal data may be transferred to authorized persons of the Republic of Latvia only pursuant to the laws and regulations of the Republic of Latvia.
6. The User agrees that web page Administration has right to transfer User’s personal data to the third parties in order to execute an order, for instance, courier service, post organizations, telecommunications operators.
7. The User agrees that web page Administration has right to transfer User’s anonymous data to the third parties in order to offer you aimed content and advertisment. For example, Google Analytics.
8. Web page Administration has right to make changes to the Confidentiality Policy without coordinating it with the User.
9. The updated Confidentiality Policy stays in force upon its placing on the web page.


By this, in accordance with Regulation No. 2016/679 of the European Parliament and the Council of the European Union (EU) on the Protection of Individuals in the Processing of Personal Data of April 27, 2016, I hereby give my permission to the processing of my personal data to the representative of SIA “Softteh”, reg. Nr. 40103601584, for the following purposes:
* To design and send an electronic gift card to my e-mail address.
* To contact me by e-mail or by phone, if there are technical problems or other unresolved issues regarding the purchase of a gift card.